Customer Testimonials & Reviews
This kit has made a fundamental difference for our ability to deliver cost-effective diagnostic reports for a fraction of the time and cost of our local competitors. It also has the added advantage of custom script inclusion, something that a bit of an old hand like me truly appreciates. Some of the hardware testing equipment may seem a little outdated, but anyone still championing Windows XP systems will truly appreciate the backwards compatibility. Lastly, though it is one of the few tools we rarely use, is the Pre-Boot Environment (PBE) diagnostic and utilities. The product is solid, I just don't see a profit margin in troubleshooting a system that won't boot past a certain point. It will, however, be of great benefit to home PC repair technicians.— Brandon Phipps, Second Star Technologies
I have been using PC-Doctor for several years. PC-Doctor has helped Wizz Computers of Adrian Michigan help diagnose computers accurately and in a timely fashion. Wizz Computers would not be where we are today without the tool that PC-Doctor provides. I recommend PC-Doctor for every tech. It is a very valuable tool.
Besides being a great tool, their customer service department is friendly and helpful. I would strongly recommend PC-Doctor to every repair shop.
I leaned about this product when I worked for Staples as an Easy Tech. I bought this when I became self employed. Excellent investment!— Frank Bugsy Talotta, Facebook Fan
I received my "PC Doctor Service Center Premier" Kit a couple of weeks ago and have been slowly working through all of the tools included in the set. We have two computer repair stores in Michigan and I have been fixing machines for over 10 years. These kits never appealed to me before because I honestly didn't know what they were all about. My experience of working on so many PCs made me feel as though I could diagnose from my gut and instincts and these kits seemed too good to be true like snake-oil. Most of the time that technique works, but after using this toolkit I truly realized how much time I have been wasting doing things the old way.
The first day I used this kit I was able to diagnose two extra machines within a few hours allowing me to bill out an additional $170 for the day in lieu of methodically testing every component or swapping out parts doing a few things here and there over the course of several days. Less time, more money = happy repair tech.
The rest of the first week I used the product frequently trying out different portions and running different diagnostic tests. On a daily basis this product is saving me time allowing me to make money and turn machines around faster with much less time spent on the bench.
Since there are so many parts of this I haven't even touched yet I will add to this review in a few months with an evaluation of the other areas I have tried using this toolset on a case by case basis.
Now, when I run into a machine that beforehand I didn't know why it was not functioning properly, I actually know instead of just making an educated guess or spending an enormous amount of un-billable time trying to be sure of the diagnoses. All in all, it's an inexpensive way to make my repair business diagnose computers more confidently and quickly. This product is definitely recommended and we will be acquiring a second kit for our other location soon.
As a user of service center 4(5) 6 and 7 I would like to express my resolute support of the PC-Doctor series of repair kits. Though I have rarely had need for the peripherals I have found that the numerous hardware tests make my job repairing defunct and wayward PC's so much easier. Gone are the days of pulling peripherals. The thorough Memory and Disk Drive tests have made many a customer happy at pre-emptive discoveries of failing components and saved downtime for many a company.
The sales representatives are very helpful and the interface is the epitome of simplicity, making it one of the most successful packages I have ever used. This will pay for itself before you know it.
PC-Doctor is rapidly becoming indispensable on my workbench. It has managed to identify some fairly subtle disk issues, saving me a huge amount of time.— Rob Marlowe
I am overly impressed with the thoroughness of the PC Doctor environment. Not only does it save time but its allows me to increase my productivity substantially. No more frustration and double checking my troubleshooting skills. Simply run the software and let it do its' magic. With the growth of my business in PC repair and troubleshooting this software is my dream come true. Finally a complete set of hardware analysis tools all in one brilliantly mastered diagnostics center. Thanks PC Doctor... too bad you can't re-grow my lost hair!— Jason Ruiz - Vice President
Service center has been a time saver for our company. We advertise professional level diagnostics on our website to our clients. This is professional level diagnostic software. We have paid much more for diagnostic utilities in the past that are nowhere near as thorough or user friendly as this one. Customer satisfaction is what keeps clients coming back to us for service. This product is a key ingredient to our success! Great customer support after the sale is just another reason to rest assured you have made a wise purchase.— Tony Bellamy
After using Service Center 6 for the last year or more I couldn't wait when PC-Doctor released their latest and greatest version (v7) — as usual the service from PC-Doctor was fantastic and friendly with efficient communications via email from Kim who couldn't do more to help, answering any questions I had about the new version. I promptly ordered and the new version arrived in the UK from the US in only two days! — Now that is what I call amazing service.
This new version is simply fantastic; it has a new user interface which makes working with the software a pleasure and some of the new diagnostics tests and features such as creating custom reports containing your own company logo are excellent. The new POST card is also an improvement giving you much more information about the system you are testing.
Yet again a fantastic product from a company that I would not hesitate to deal with again and again, more companies should be like this, putting the customer first and being interested in customer feedback and suggestions!
We have used various software programs to perform various diagnostic functions; many well known brand named products as well as those that are not so well known. Some of these programs are very similar in function and features to the PCD individual parts but nothing that compares with the comprehensive diagnostic abilities in a single program that you get in the PCD program.— Cliff Dale - Senior Technician
I was having a problem with one of my computers intermittently locking up, requiring a hard reboot. Of course, each time this occurred, I lost everything that I had been working on since the last time I did a file save. I couldn't tell whether this was a hardware or a software issue and didn't know where to concentrate my efforts to resolve this issue. In searching the internet, I came across PC-Doctor. I installed the software and was pleasantly surprised at how easy it was to use and how completely and thoroughly it tested all the hardware components in the computer. Thank you for this extremely helpful addition to my computer diagnostic toolkit.— Gerald Barber - President
Diagnosing hardware problems in Windows can be like finding a needle in a haystack, and that's where PC-Doctor comes in. Service Center works quickly to pinpoint the cause of computer hardware failure. This allows for a speedy turnaround that keeps my customers happy. You can count on PC-Doctor's top-notch service and support to promptly resolve any issues you may encounter. I would recommend this software to anyone in the computer repair industry.— Brad Proctor Jr.
The Service Center product has been an indispensable tool for us in the manufacture of our computer systems. A PC is an integral part of the SupplyPoint industrial vending unit. By using the Service Center product for diagnostics and PC burn-in, we can be confident that the PCs that we manufacture meet the same high standards of quality that our customers expect from Supply Point Systems.— Jeremy Rammalaere
The PC-Doctor, Inc. tools have been the fastest and most accurate I have used in my years as a computer professional. I get reliable results in less time so I can process more computers each day, which helps make for happy customers, which results in more repeat customers and additional business from word of mouth!— Robert Pereillo
Starting off as a one man computer repair service, using PC Doctor 5, we are now a thriving repair business with 10 employees, covering the entire northern half of The Netherlands, catering to Home, Small Business and Local Government.
We are now using version 7 and are even happier than we were! PC Doctor Service Centre 7, saves us time and money and is indispensible.
If you have any questions or problems, no problem! PC Doctors customer care is world class! Excellent service, as well as friendly and fast. I have NEVER received such good service from any company here in Europe! (except perhaps my own of course J).
If you need professional diagnostics and great service, and a product that will help your business grow, look no further!
I am an attorney running my own law practice, so when I have computer down-time, it can become very expensive. I needed a reliable product that I could quickly and easily use to narrow down the source of my problem, thus enabling me to more quickly return to work. PC-Doctor has been quite helpful in locating hardware failures.— Jody R. Blau
PC-Doctor, your product is amazing. It saves my company time and money when we are at a client site and need to know what is wrong with a piece of hardware. It is a must have tool for anyone who troubleshoots PC hardware.— Bryan Guinn - CEO
RMA and FAE engineers will benefit enormously from [Service Center], which will greatly diminish the NTF (No Trouble Found) rate and the time required to isolate problems...All in all, [Service Center] is the best sidekick for RMA engineers and hardcore users. It greatly increases the efficiency and accuracy of hardware failure detection.— DigiTimes
The latest kit for computer troubleshooting delivers new and faster PC diagnostics, more advanced test scripting, a significantly improved POST card for systems that won't boot, a drive-erase tool, and the ability to take detailed snapshots of the system under test to clearly show all changes made.Read full review
PC-Doctor seems to have covered all of the bases with this version of Service Center, and quite frankly, I'm impressed...All in all, I can't think of anything PC-Doctor has missed...All in all I think this is an invaluable tool for novice and experienced pc users...
The PC-Doctor Service Center 6 is a hardware diagnostic tool kit that can drastically reduce the time it takes to find and fix the problem or problems that are afflicting that magic box that we so love...If you are a pro this tool will pay for itself in short order.Read full review
The PC-Doctor Service Center 6 kit is an effective kit for the technician that I would recommend for the PC enthusiast or those who enjoy working on computers as it can potentially save a lot of time in problem solving...There have been many times I would have given anything to have had this little device in my tool kit. It would have saved me a lot of wasted time and expense in changing out expensive components...Read full review
If you are a full-time support technician or operate a small computer shop, the PC Doctor Service Center 6 may serve as a great product for quickly diagnosing problems with (mostly Windows-based...Read full review
Using PC Doctor's test suite for Windows is drop-dead easy and outputs detailed reports in short order...if you are responsible for maintaining a number of PCs, PC Doctor's Windows Service Center 6 is a versatile set of diagnostic tools to trouble shoot hardware problems.Read full review
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