Product Support that Ensures You Get the Maximum Return on Your Investment

Scroll down for links to help resources that help you solve problems on your own, and to our support request form.

BIOS POST Codes

Looking for BIOS POST Codes? Visit BIOS Central.

Licensing and Product Use

Your license allows you to diagnose an unlimited number of computers, one at a time. An included locking device must be attached to a USB or parallel port to run the diagnostics. The Multipurpose USB Device provided in the kit can be used stand-alone to boot and run the DOS diagnostics and can store test reports, system snapshots, and other information. Whether using the USB device or the diagnostic CD, there is no installation requirement — simply run Service Center and start testing! Read more about Service Center's features and benefits.

Product Simulation

The simulations are completely interactive. They operate just as if you were using PC-Doctor software, but provide instructions and explanations.

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Downloads

Service Center 7.5 Product Brochure Download

Online Community

PC-Doctor cares about what our customers, partners, and others think, and we are always searching for ways to better communicate with them. Please join our online community to make your voice heard and learn about PC-Doctor, diagnostics, technical and engineering subjects, and whatever interests you.

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Look for known Service Center issues and ask support questions

Service Center 7 / 7.5 FAQs

General

My Multipurpose USB Device does not seem to be working correctly. Can you help me troubleshoot this?
1. Often times a Multipurpose USB Device will become corrupt but will still be functional after it is properly restored. To restore the Multipurpose USB Device:
  1. From within Microsoft Windows, insert the PC-Doctor Service Center Diagnostics CD. Note: If autorun is disabled, browse to the Diagnostics CD and run Setup.exe.
  2. From the menu that is now displayed, select "More — advanced options".
  3. Insert the Multipurpose USB Device into an available, connected, USB port.
  4. Select the menu option "Multipurpose USB Device Restore Tool". Note: This can only restore Service Center 7 and 7.5 Multipurpose USB Devices. Attempting to restore any other version will have indeterminate results and PC-Doctor provides no warranty on these devices.
2. If the Multipurpose USB Device is still malfunctioning after restoring it, and you have followed the steps in DOS, section 1 of this document, please fill out the PC-Doctor Technical Support Form and request an RMA.
I received my Service Center kit but am not sure where to start. Do you have a tutorial?
1. In addition to the Quick Start Guide insert located in the inside pocket of the CD case that contains an overview of the kit contents, there is also a product simulation (DOS and Windows) available for download or streaming. Note: Adobe Flash Player required. Internet Explorer version 6+ or Mozilla Firefox 1.5.0.4+ is recommended.
What type of documentation is available and where can I find it?
1. There are four sources of documentation — Quick Start Guide, User Guide, Advanced User Guide, and Windows compiled help manual — all of which are located on the Diagnostics CD at CD:\sc\bin\Documentation.
  1. The Quick Start Guide is available in PDF on the Diagnostics CD and can be accessed through the Help | Quick Start Guide menu option in the Windows user interface.
  2. The User Guide is available in PDF on the Diagnostics CD and can be accessed through the autorun installation menu that launches under Windows or through the Help | User Guide menu option in the Windows user interface. This document is meant to provide detail on how to start and use PC-Doctor Service Center 7.
  3. The Advanced User Guide is available in PDF on the Diagnostics CD and can be accessed through the autorun installation menu that launches under Windows or the Help | Advanced User Guide menu option in the Windows user interface. This document provides a test description for all available DOS diagnostics.
  4. The Windows help is available and can be accessed through the Help | Contents menu option in the Windows user interface or by clicking on the question mark help icon that is next to every available Windows diagnostic. This document provides help on the available Windows diagnostics.
2. Quick Start Guide — This is a great place to get started and become familiar with your kit. Located in the inside sleeve of the CD case, it contains a quick description of the items in your kit. This may also be found on the Diagnostics CD at CD:\sc\bin\Documentation\sc7-quickstartguide.pdf.
3. User Guide — This provides details on how to use the software in your kit (DOS and Windows). Located on the diagnostics CD at CD:\sc\bin\Documentation\sc7-userguide.pdf.
4. Advanced User Guide — This document provides a description of each diagnostic included in DOS and Windows. Located on the Diagnostics CD at CD:\sc\bin\Documentation\sc7-AdvancedUserGuide.pdf.
Are wiring diagrams available to make my own loopback adapters?
1. Yes. Wiring diagrams for 9-pin and 25-pin serial port loopbacks and 25-pin parallel port loopbacks are posted at here. This information is provided as a courtesy to our customers. PC-Doctor does not offer assistance for problems related to personally manufactured loopback adapters.
Can I purchase a single set of loopback adapters?
1. No, loopback adapter sets are only available as part of PC-Doctor Service Center or for large volume purchases.

DOS

When testing on certain machines, I receive a red screen that reads, "Not Authorized" but I have the Multipurpose USB Device connected to the machine. Why is this happening?
1. PC-Doctor for DOS will only be able to communicate with the Multipurpose USB Device if the BIOS contains support for booting USB devices.
  
  Note: Some systems have this support but it is turned off by default. Attempt to locate where the BIOS may have this setting, turn it on and then reboot the system.
  
  Note: Windows driver support is not available while outside of the Windows environment.
How can I save my test logs to the Multipurpose USB Device and why is this not the default option for my logging drive?
1. When Service Center for DOS launches the Select Logging Drive dialog is displayed. This dialog will list all available drives and the associated volume label. The drive with a volume label of PC_DOCTOR will be either: 1) Diagnostics CD; 2) Multipurpose USB Device. The former option will not be selectable because it is a read-only media.
I'm trying to diagnose a system without video. How can I automate the DOS diagnostics to boot-up, run diagnostics, save the test logs to the Multipurpose USB Device, and exit?
1. The instructions provided here are for use on the Multipurpose USB Device only.
  1. Determine the exact command-line needed for your purposes by referencing the Service Center Advanced User Guide, pages 7-25.
  2. From within Windows, open up the Multipurpose USB Device (MUD) and, using a text editor, open autoexec.bat (this file is hidden by default).
  3. Change the last line of the file from "menu" to the command-line determined in Step 1.
Why does Service Center for DOS report N/A for certain devices (modems, NIC, audio, SCSI)?
1. PC-Doctor cannot test some devices in DOS unless you install the device driver first. If a PC-Doctor diagnostic test reports N/A for a device, ensure that the appropriate device driver (or enabler) is installed and run the test again. In many cases PC-Doctor can provide system information for devices even if it cannot test them. The categories PCI Info, PnPISA Info, PCMCIA Info, and DMI Info on the Hardware Info menu report information about devices whether their drivers are installed or not.
I create/modify an overlay but whenever I reboot or go to a different machine, I can't find the overlay. What happened to it?
1. The modified overlays will be automatically saved to the Multipurpose USB Device's \SETUP\UPDATE directory when the application is shutdown. If the Multipurpose USB Device could not be located, the overlay will not be saved. NOTE: The Multipurpose USB Device restore tool will cause any custom overlays to be lost.

Windows

I was told that Service Center 7 would allow me to customize a report for my customers. How can I accomplish this?
1. Launch PC-Doctor Service Center 7 for Windows and wait for device enumeration to complete.
2. Click on the "Reports" tab and select "Create Printable Report — Prepare your customized report for printing." and follow the on-screen instructions.
3. An online simulation of customizing the reports is available for download or streaming. Note: Adobe Flash Player required. Internet Explorer version 6+ or Mozilla Firefox 1.5.0.4+ is recommended.
What are the supported versions of Windows that Service Center will run on?
1. PC-Doctor Service Center 7.5 will run under all variants of Windows XP, Vista, and 7. The Windows PE platform is supported through the PC-Doctor custom PE image available on the Diagnostics CD with PE.
When I insert the Diagnostics CD, an installation menu appears. What is the difference between Install, Quick Install & Run, and Run from CD?
1. The Install option will perform a full installation onto the target machine. You are then responsible for uninstalling this.
2. The Quick install & Run option will temporarily install the product into the current users $TEMP directory. This installation is removed when the system is rebooted.
  1. The Run from CD option will run Service Center directly from the Diagnostics CD. Note: Since this requires the use of the optical drive, certain optical tests will be disabled.

Customer Support Web Form

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Personal Information

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Support Issue Information

*What PC-Doctor product are you using? *Under which operating system are you testing?
(choose all that apply, hold Ctrl to select multiple.) *What is the brand and model of your computer?
(e.g., HP Pavilion dv7t, Dell XPS One, generic, etc.) List the PC-Doctor tests that were run,
or the devices tested. *Provide a complete description of the problem. List the exact error message in question and Copy and Paste the PC-Doctor product log file here.
(error message & log file only required if you have generated one)

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