Check your upgrade eligibility. Quickly and easily use your Multipurpose USB Device to check your eligibility for an upgrade. You may be eligible for a free or discounted upgrade!

Upgrade Eligibility

To determine your upgrade eligibility status, follow these instructions to use the Service Center Upgrade Eligibility Tool. The Service Center Upgrade Eligibility Tool will automatically redirect you to a webpage with further instructions.

Multipurpose USB Device
(Service Center 8 and earlier (Version 2) Multipurpose USB Device)

Multipurpose USB Device
(Service Center 9 (Version 3) Multipurpose USB Device)

Start here:

  1. Download the Service Center Upgrade Eligibility Tool

    Download Upgrade Tool
  2. Locate your Service Center Multipurpose USB Device (MUD) and insert it into an available USB port
  3. Extract the zip file and execute scupgradeutil.exe.
  4. The Service Center Upgrade Eligibility Tool will analyze your Multipurpose USB Device for upgrade status and redirect you to a webpage with further instruction.


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